SONDORS Customer Support

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Latest activity by SONDORS Customer Support
  • SONDORS Customer Support created an article,

    How do I know I have the correct LCD for my SONDORS Thin?

    Please refer to the back of your SONDORS LCD box for the item number B2222 

  • SONDORS Customer Support created an article,

    Is the LCD interchangeable between SONDORS Thin and SONDORS Original?

    No. The LCD is programmed differently for each SONDORS model The following link will lead you to the LCD order tab your SONDORS Thin: https://sondors.com/products/lcd-screen-thin

  • SONDORS Customer Support created an article,

    Does SONDORS Thin use the same controller as SONDORS Original?

    No, the controller is different for each SONDORS model.

  • SONDORS Customer Support created an article,

    How do I remove my SONDORS Thin battery without the key?

      • If the bike is powered up you will need to shut it down. Shut off the thumb throttle by pressing the grey button once then switch the batteries rocker Power switch to the "OFF" positi...

  • SONDORS Customer Support created an article,

    How is the electrical drive controlled? Is it only a 4-step pedal assist or could the bike also run pure electrical as the US models? Can this mode be chosen by the LCD?

    Full electric with use of a throttle is not permissible (illegal) in most major European cities, therefore we are unable to import models into Europe that have a throttle installed. The LCD screen ...

  • SONDORS Customer Support created an article,

    New Thin – missing keys

    Step 1 : Locate battery box Step 2 : Open battery box Step 3 : Remove top foam protector (as you see key is not visible) Notice vertical slot at top left. Step 4 : Locate key inside the slot using ...

  • SONDORS Customer Support created an article,

    How do I assemble my SONDORS Thin?

    Please watch this video for complete instructions.

  • SONDORS Customer Support created an article,

    Where is the serial number located?

    Carefully flip the bike upside down, The serial number is on the bottom of the bottom bearing tube in the frame (this is the tube that the pedal axles pass through) near the left side pedal crank.

  • SONDORS Customer Support created an article,

    Recommended PSI for the Thin inner tubes.

    Recommended Tube pressure : 44PSI – 60 PSI   Where you set the pressure should be based on your weight and comfort while riding.

  • SONDORS Customer Support created an article,

    What are the dimensions of the bike?

    Length is 74" 1/4" Height (at handlebars) is 44" 1/2" and (at saddle fully extended) 41" Width (at handlebars) is 25" 1/2"